Reference

Understand the Rules Before You Open an Account

These legal terms govern how pk298 operates for you — what your account covers, how we handle your data, and what conditions apply when you use JazzCash, Easypaisa, or Raast to fund your wallet.

Account Terms & ConditionsData Handling PolicyJurisdiction-Dependent AccessJazzCash / Easypaisa / Raast Wallet RulesContact Rights for Account Holders
pk298 Understand the Rules Before You Open an Account
HOW WE HANDLE IT

Data, Security and Your Account Rights

We handle account data with a clear retention policy: we keep what is needed to verify identity, process wallet transactions via JazzCash, Easypaisa, or Raast, and meet any legally required reporting obligations. Nothing extra. If you close your account, your transaction history is retained only for the period required by applicable rules — after that, it is deleted. You can request a copy of your data or ask us to correct it at any time through the support channels listed on this page.

Data Retention

We retain your account data only as long as legally required. Once that period ends and your account is closed, personal data is removed from active systems.

Wallet Verification

JazzCash, Easypaisa, and Raast transactions are matched to the verified account holder. Any discrepancy triggers a manual review before funds are released.

Account Security

Account access is protected by OTP verification on login. If you suspect unauthorised access, use the account lock option in settings and contact support immediately.

Right to Correct

You can request a correction to any stored personal detail — name, mobile number, or payment identity — by contacting support with the relevant document as proof.

LEGAL CONTACT PATHS

Reach Us on a Legal or Policy Matter

If you have a question about your rights under these terms, want to request a data correction, or need to report a policy concern, our support team is reachable through the channels below. For account-specific legal questions — such as a suspended wallet or a name-verification dispute — have your account details ready before you make contact.

Team online

Live Chat

Open the chat widget from your account dashboard. For legal queries, include your account ID and the specific policy section you are asking about.

Email Support

Send legal and data-related requests to our support email. Responses to policy matters typically take longer than standard account queries — allow for processing time.

Account Help Centre

The Help Centre inside your account covers common policy questions, wallet verification steps, and how to submit a formal account-closure or data-removal request.

Common Policy and Rights Questions Answered

These are the questions we hear most often about our terms, account rights, and how policy applies to Pakistan-based account holders using local payment methods.

Access and legal applicability depend on local law in your region. Where pk298 is available and local law permits, these terms apply in full to your account and any wallet transactions.

Updates are posted on this page with an effective date. Continuing to use your account after that date means you accept the updated terms. You can close your account before the date if you disagree.

We retain transaction and identity records only for the period legally required. Once that window closes, your personal data is deleted from active records. You can request confirmation through support.

A name mismatch between your registered account and your mobile wallet is the most common reason. Submit a copy of your CNIC through the Help Centre and the review is usually resolved promptly.

Send a data-access request through the support email or live chat. Include your account ID and the type of data you need. We process these requests in line with applicable data rules.

Yes. Accounts can be suspended if activity breaches the stated terms, if verification documents cannot be confirmed, or if local legal restrictions come into effect in your region.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.